Two kinds of cookies, one honest switch, and a site that works fully either way.
Small text files a website stores on your device to remember things โ a preference, a session, a visit count. Similar technologies (local storage, pixels) do related jobs; this page covers those too.
Ring or WhatsApp and ask your question out loud โ coverage, switching, a deal you're not sure about, a bill that stalled, a call that smelt fishy. We'll talk it through in plain English.
Calls: standard landline rate (020), usually inside your inclusive minutes. WhatsApp: free on your data. We give general guidance only โ we can't open or touch any network account, and we NEVER ask for passwords, one-time codes, banking or card details.