Independent UK mobile answers

Got a question about UK mobile? Ask away.

Every page on this site is a reader question answered properly — networks, small brands, deals, switching, signal, scams. No prices, no sales, no nonsense.

4 network deep-dives · 20+ answer pages · zero prices on purpose · checked July 2026

Where do I start?

Short answer: Pick your network question — each page answers everything about it.

Is Three any good? — fastest 5G, cheapest unlimited, honest asterisks; now half of VodafoneThree.
Is O2 any good? — landlord of three brands, keeper of free EU roaming, owner of the rush-hour crawl.
Is Sky Mobile any good? — the piggybank network on O2's masts.
Is EE any good? — the coverage champion that prices like it knows.
Which network is best? — the honest answer (it's a postcode question).
What are MVNOs? — Tesco, giffgaff, SMARTY, iD, VOXI, Lebara: the same masts for less money.

What about deals?

Short answer: We teach the method — official pages hold the numbers.

How do deals really work? — five rules that never expire.
When should I buy an iPhone?
When should I buy a Samsung?
Which SIM deal fits me?
Should I get an eSIM?
What about delivery & upfront?

And the practical stuff?

How do I switch? — one free text (PAC → 65075) does the whole job.
Will it work at my house? — the five-step check before any contract.
Why is my signal bad? — six free fixes, in order.
What about roaming? — five minutes that prevent the horror bill.
Is unlimited really unlimited?
Which app do I need? — plus the five-second lie detector.
Why do networks go down?
What are my rights? — the eight-week rule and the free referee.
Is this a scam? — four refusals that cover almost everything.

Why should I trust any of this?

WE AREAn independent answers site — plain English, checked July 2026

WE AREA phone line and WhatsApp staffed by humans who explain things

WE AREFree to read, free to ring past the standard call rate

NOTNot a network, shop, comparison site or regulator

NOTNot able to see or change any account, ever

NOTNever a caller asking for passcodes, banking or card details — that's a fraudster wearing our name

Want a human, not a webpage?

Ring or WhatsApp and ask your question out loud — coverage, switching, a deal you're not sure about, a bill that stalled, a call that smelt fishy. We'll talk it through in plain English.

Calls: standard landline rate (020), usually inside your inclusive minutes. WhatsApp: free on your data. We give general guidance only — we can't open or touch any network account, and we NEVER ask for passwords, one-time codes, banking or card details.

Call 020 3475 9516 WhatsApp us