Keep a number.

Tesco Mobile and keep a number

Tesco Mobile is a separate account provider using O2 radio infrastructure. Tesco Mobile handles the contract even where the underlying signal is O2.

Tesco Mobile: Use Tesco Mobile, not O2 account support, for a personal bill or SIM replacement. A PAC moves a number; it does not settle any separate handset responsibility.

The terms that matter are those attached to your own service. An independent information line cannot view the account or confirm an individual balance, eligibility or coverage outcome.

Questions worth writing down.

Ofcom explains PAC for retaining a UK mobile number and STAC when it is not retained.

• Which document or provider page states the rule for this specific account?
• Does the handset, postcode, destination or start date change the answer?
• What happens after the current term or allowance ends?

Use the verified route.

Use Tesco Mobile, not O2 account support, for a personal bill or SIM replacement.

For a change to service, a replacement SIM, a complaint or cancellation, contact Tesco Mobile through its own verified account or help channel. We can talk through general information without requesting credentials.

Check live information.

Reviewed 28 September 2026. Provider details can change. Verify the current terms before making a personal decision.