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REFERENCE NOTE / 11

Annual changes

Read the notice in the contract

11

Start with the document.

For new contracts since January 2025, Ofcom requires any in-contract increase to be set out up front in pounds and pence, with timing clear. Older agreements may have different terms.

What can change the answer?

Do not guess a future change from a different customer’s agreement. Read your own summary and official notice.

Each provider has its own current wording. Open the relevant network subject page or ask the provider to confirm your particular account.

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