The door

Go on then — ask us anything.

Reading is half the help; talking is the other half. Two channels, both human, both guidance-only.

Phone: 020 3475 9516 · WhatsApp: same number · guidance: general only · account access: none

How do I reach a human?

Short answer: Ring or WhatsApp — same desk, same guidance.

Ring us: 020 3475 9516 — standard landline rate (020), usually inside inclusive minutes.
WhatsApp us: open the chat — free over your data, and easier for screenshots of confusing bills or coverage maps.
Good to know: guidance is general; calls may be recorded for quality; if we don't know, we say so and point at who does.

What can I ask — and what can't you help with?

ASK US"Which network suits my postcode and pocket?"

ASK USSwitching walk-throughs, PAC in hand

ASK USDeal sums — is this bundle actually good?

ASK USComplaint strategy and the ombudsman ladder

ASK US"This call/text feels wrong — is it a scam?"

CAN'TAnything inside a network account — balances, upgrades, cancellations (we have no access, by design)

CAN'TTaking payments of any kind

CAN'TLegal or financial advice

CAN'TSpeaking for any network

The security promiseClickharborr will never ask for passwords, passcodes, one-time codes, banking or card details — by phone, WhatsApp or anything else. A request for any of those is a fraudster wearing our name: hang up and report it.

Want a human, not a webpage?

Ring or WhatsApp and ask your question out loud — coverage, switching, a deal you're not sure about, a bill that stalled, a call that smelt fishy. We'll talk it through in plain English.

Calls: standard landline rate (020), usually inside your inclusive minutes. WhatsApp: free on your data. We give general guidance only — we can't open or touch any network account, and we NEVER ask for passwords, one-time codes, banking or card details.

Call 020 3475 9516 WhatsApp us

Go on then — ask us anything.

How do I reach a human?

What can I ask — and what can't you help with?

Want a human, not a webpage?

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